Secure
Exam Data Exchange Service
Important actions for RM SecureNet Users
With the August exam result release date approaching we wanted to remind you how the RM SecureNet account management website can help with your release preparations. Located at admin.securenet.rmplc.co.uk the website allows you to:
1) Send a test file to your RM SecureNet account
A plain text file is sent to your RM SecureNet account using a standard exam file name e.g. X1234599.X00. This test file can be collected by completing a "send / receive" action within the RM SecureNet software.
We strongly recommend that you use the account management website to send yourself a test file prior to the August result release dates.
This will allow you to double check that your RM SecureNet software is correctly configured and ready for the result release. Should you encounter problems when trying to receive the test file then please contact RM Customer Support.
A straightforward guide to using the account management website to send a test file to your SecureNet account is provided here: TEC394107
2) Reset your RM SecureNet account
This option deletes your encryption key held on our central server, enabling you to reinstall the software or move it onto a different PC.
New Broadband Connection
If you have moved to a Broadband Internet Service Provider during the last year and are experiencing problems with RM SecureNet, please refer to the following document detailing how to enable RM SecureNet through a broadband connection: TEC20964
For more information...
Additional information relating to the exam result release can also be found on the RM SecureNet website. We recommend that you check the website regularly during the build up to the result release dates.
Problems?
If you have any queries about the data transfer aspects of the summer result release then please contact RM Support by browsing to www.rm.com/support or calling 08709 202202 between the hours of 8am-6pm Monday to Friday.
Please Note: On the 18th and 23rd of August the Support lines will be open earlier than normal at 6am for SecureNet related calls only.